Responsible Gambling at VegasStars Casino
At VegasStars Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.
Our Commitment to Responsible Gambling
VegasStars Casino operates in accordance with Australian consumer protection standards and international responsible gambling best practices. We actively promote responsible gambling by providing tools, resources, and support to all our players. Our team is trained to identify signs of problem gambling and to assist players who may need help.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money on gambling than you can afford to lose
- Borrow money or sell possessions to fund gambling
- Feel anxious, irritable, or restless when not gambling
- Chase losses by continuing to gamble after losing
- Neglect work, family, or personal responsibilities due to gambling
- Lie to friends or family about how much time or money you spend gambling
- Use gambling as a way to escape stress, depression, or other problems
- Feel unable to stop or reduce your gambling despite wanting to
If any of these signs sound familiar, we strongly encourage you to seek help immediately.
Responsible Gambling Tools at VegasStars
We provide a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.
Session Time Limits
Set a limit on how long you can play in a single session. Once your session time is reached, you will be automatically logged out of your account.
Reality Checks
Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These pop-up notifications help you stay aware of your gambling activity in real time.
Cool-Off Period
If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place any bets.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from VegasStars Casino for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected] or via live chat available 24/7.
Account Closure
You may request permanent closure of your account at any time. Please contact our support team and we will process your request promptly.
How to Activate Responsible Gambling Tools
To set or adjust any of the tools listed above:
- Log in to your VegasStars Casino account
- Navigate to My Account and select Responsible Gambling
- Choose the tool you wish to activate and follow the on-screen instructions
- Alternatively, contact our support team 24/7 via live chat or email at [email protected]
Protecting Minors
VegasStars Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe that a minor has accessed our platform, we will immediately suspend the account and conduct a full investigation.
We strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:
- Net Nanny — parental control and content filtering software
- CYBERsitter — internet filtering for families
- GamBlock — software that blocks access to gambling websites
Support and Help Resources in Australia
If you or someone you know is struggling with gambling, free and confidential help is available in Australia. We encourage all players to reach out to the following organisations:
Gambling Help Online
Gambling Help Online provides free, confidential support 24 hours a day, 7 days a week for people affected by gambling problems in Australia.
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call, available 24/7)
Lifeline Australia
Lifeline provides crisis support and suicide prevention services. If gambling is affecting your mental health, Lifeline is here to help.
- Website: www.lifeline.org.au
- Phone: 13 11 14 (available 24/7)
Beyond Blue
Beyond Blue offers support for anxiety, depression, and other mental health issues that may be linked to problem gambling.
- Website: www.beyondblue.org.au
- Phone: 1300 22 4636 (available 24/7)
National Debt Helpline
If gambling has led to financial difficulties, the National Debt Helpline offers free financial counselling.
- Website: www.ndh.org.au
- Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm AEST)
Relationships Australia
Gambling can put significant strain on relationships. Relationships Australia provides counselling and support services.
- Website: www.relationships.org.au
- Phone: 1300 364 277
National Self-Exclusion Register — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Once registered, all participating operators — including VegasStars Casino — are legally required to prevent you from opening or using an account.
- Website: www.betstop.gov.au
- Phone: 1800 238 786
Registration with BetStop is free, confidential, and can be completed online. You can self-exclude for a minimum of 3 months or permanently.
Tips for Gambling Responsibly
We encourage all our players to follow these simple guidelines to keep gambling fun and within healthy limits:
- Set a budget before you start and stick to it — only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Never chase your losses
- Take regular breaks and do not gamble for extended periods
- Do not gamble when you are upset, stressed, depressed, or under the influence of alcohol or drugs
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
- Never borrow money to gamble
